Terms and Conditions
Man and a Van West Hampstead Terms and Conditions
These Terms and Conditions set out the basis on which Man and a Van West Hampstead provides removal and related services within the United Kingdom. By making a booking, confirming a quote, or allowing work to begin, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following words have the meanings given:
Client means the individual or business requesting and paying for the services.
Services means any man and van, removal, loading, unloading, packing, furniture disassembly or reassembly, transport, or related services provided by us.
Goods means the items, furniture, personal belongings, equipment, or any other property that we are asked to handle, move, transport, pack, or store.
Vehicle means any van or vehicle used by us to perform the services.
Agreement means the contract between you and us, incorporating any written quotation and these Terms and Conditions.
2. Scope of Services
We provide man and van and light removal services, including loading, transport, and unloading of goods within the UK. In some cases, we may offer packing, unpacking, and basic furniture disassembly and reassembly if agreed in advance.
The specific services, locations, and timing will be confirmed in your quotation or booking confirmation. Any services not expressly agreed in writing are excluded.
3. Booking Process
3.1 You may request a quote by providing details such as collection and delivery addresses, access conditions, dates, times, and an accurate inventory of goods.
3.2 Quotes are based on the information you provide. If information is incomplete or inaccurate, we may adjust the price, timing, or refuse to proceed with the move.
3.3 A booking is only confirmed when we have accepted your request and you have accepted our quotation or written confirmation, subject to any deposit requirement we may specify.
3.4 We may require a deposit or full payment in advance to secure a booking. If you fail to pay any required deposit or prepayment by the stated deadline, we may cancel the booking without liability.
3.5 Bookings are subject to availability. We reserve the right to refuse or cancel a booking where we reasonably believe the work is unsafe, unlawful, or beyond the scope of our services.
4. Access, Parking, and Client Responsibilities
4.1 You must ensure that there is suitable access for our vehicle at both collection and delivery locations, including any additional pickup or drop-off points.
4.2 You are responsible for arranging and paying for any necessary parking permits, dispensations, or permissions. Any fines, penalties, or charges arising from parking issues caused by a lack of permits, inaccurate instructions, or restrictions will be added to your final bill.
4.3 You must ensure that goods are packed appropriately, safely, and securely unless we have expressly agreed to provide packing services. We are not responsible for loss or damage arising from poor or inadequate packing supplied by you or a third party.
4.4 You must be present, or ensure an authorised representative is present, at both collection and delivery points to direct the work and confirm that the services have been completed.
4.5 You must remove, secure, or disclose any fragile, valuable, hazardous, or unusually heavy items in advance. We may refuse to move any item that we reasonably consider dangerous, illegal, or inadequately prepared for transport.
5. Quotations and Pricing
5.1 Unless stated otherwise, our quotations are estimates based on the information provided by you. If the work takes longer than expected or requires additional resources due to inaccuracies or omissions in your information, we may charge for extra time, labour, or mileage at our standard rates.
5.2 Quotations typically allow for reasonable loading and unloading times. Delays caused by waiting for keys, access issues, traffic restrictions, or any circumstance beyond our control may result in additional charges.
5.3 We may revise or withdraw a quotation if not accepted within the validity period, or if your requirements change.
5.4 Any tolls, congestion charges, low emission zone charges, ferry costs, or similar fees reasonably incurred in providing the services may be added to your final invoice unless already included in the quotation.
6. Payments and Invoicing
6.1 Unless otherwise agreed in writing, payment is due either in full on completion of the services or in advance of the move, depending on the type and scale of the job.
6.2 We accept common UK payment methods, which may include bank transfer and card payments. Specific accepted methods will be communicated to you during the booking process.
6.3 If payment is not received when due, we may charge interest on overdue amounts at the statutory rate permitted under UK law, calculated daily until payment is received in full.
6.4 For business clients, we may submit an invoice following completion of the services or at intervals agreed in writing. Payment terms will be stated on the invoice. Failure to pay may result in suspension of services and additional recovery costs.
6.5 We reserve the right to retain goods until all sums owed under the agreement, including any interest and charges, have been paid in full. After giving reasonable notice, we may arrange sale or disposal of uncollected items to recover outstanding amounts.
7. Cancellations and Amendments
7.1 You may cancel or amend your booking by giving us written or clearly recorded notice. Your right to cancel may be subject to charges as set out below.
7.2 If you cancel more than 7 days before the agreed service date, we will normally refund any advance payment less any non-refundable costs we have already incurred.
7.3 If you cancel between 7 days and 48 hours before the agreed service date, we may retain all or part of your deposit or charge a reasonable cancellation fee to cover lost work and administrative costs.
7.4 If you cancel less than 48 hours before the service start time, or if you are not present or ready when we arrive and the work cannot proceed, we may charge up to the full quoted price.
7.5 Minor changes to timing or locations are subject to availability and may result in price adjustments. We are not obliged to accommodate changes, particularly at short notice.
8. Delays and Force Majeure
8.1 We will use reasonable care and skill to adhere to agreed dates and times, but they are not guaranteed. Time is not of the essence of the agreement unless explicitly agreed in writing.
8.2 We are not liable for delays or failure to perform caused by events beyond our reasonable control, including but not limited to extreme weather, traffic incidents, accidents, road closures, breakdowns, civil unrest, strikes, or acts of government.
8.3 If a delay or event beyond our control makes it impossible or unsafe to complete the services on the agreed date, we will discuss alternative arrangements with you. Any additional costs reasonably incurred may be charged to you.
9. Excluded and Prohibited Items
9.1 Unless expressly agreed in writing, we do not transport:
a. Cash, jewellery, watches, or precious metals
b. Important documents, passports, or securities
c. Perishable or refrigerated goods
d. Live animals or plants
e. Hazardous, flammable, explosive, corrosive, or toxic substances
f. Firearms, ammunition, illegal drugs, or other prohibited items under UK law
9.2 If you include any prohibited items without our knowledge or consent, you do so at your own risk. We will not be liable for any loss, damage, or legal consequences arising from their transport or disposal, and you will indemnify us against any claims or penalties.
10. Waste Regulations and Disposal
10.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste collection service and will not remove household rubbish or construction waste unless specifically agreed and legally permitted.
10.2 Any request to dispose of items must be agreed in advance. Where we agree to remove items for disposal, we will do so only through lawful and authorised channels, and additional charges may apply.
10.3 We will not collect, transport, or dispose of hazardous waste, including but not limited to asbestos, chemicals, solvents, gas cylinders, or clinical waste.
10.4 You are responsible for ensuring that any items you ask us to remove are safe to handle and not in breach of waste regulations. If we incur any costs or penalties due to unlawful or unsafe items you provide, you will be responsible for those costs.
11. Liability for Loss and Damage
11.1 We will exercise reasonable care and skill in handling, loading, transporting, and unloading your goods.
11.2 Our liability for loss of or damage to goods, whether arising from negligence or otherwise, is limited to a reasonable amount, taking into account the nature and value of the goods and the price you have paid for the services. You are encouraged to maintain adequate insurance for your possessions.
11.3 We are not liable for:
a. Loss or damage arising from inherent defects, weaknesses, or pre-existing damage in goods
b. Wear and tear, minor scratches, or marks that are consistent with normal handling
c. Loss or damage resulting from inadequate packing where we did not provide the packing
d. Electrical or mechanical derangement of appliances or equipment unless there is clear evidence of physical damage caused by our negligence
e. Loss or damage where goods are moved against our advice or in unsafe conditions requested by you
11.4 We are not liable for loss of profits, loss of opportunity, loss of anticipated savings, or any indirect or consequential loss, whether arising in contract, tort, or otherwise.
11.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.
12. Claims and Complaints
12.1 You must inspect your goods as soon as reasonably possible after completion of the services.
12.2 Any loss or damage that is apparent on delivery should be reported to our operative at the time of delivery where possible, and in any event confirmed to us in writing as soon as reasonably practicable.
12.3 For non-apparent loss or damage, you should notify us as soon as you become aware of the issue and provide reasonable evidence such as photographs and a description of the circumstances.
12.4 We will investigate any complaint in good faith and may request additional information to assess your claim. Our liability, if established, will be limited in accordance with these Terms and Conditions.
13. Insurance
13.1 We maintain appropriate insurance in connection with the provision of our services in the UK.
13.2 Our insurance cover is subject to the terms, conditions, and exclusions imposed by the insurer. We do not provide insurance advice, and you should consider obtaining your own additional cover for higher-value items or specific risks.
14. Data Protection and Privacy
14.1 We collect and use personal information about you only to the extent necessary to provide the services, manage bookings, process payments, and comply with legal requirements.
14.2 We will handle your information in accordance with applicable UK data protection laws. We will not sell your personal data to third parties.
15. Termination
15.1 We may terminate the agreement immediately if you materially breach these Terms and Conditions, fail to pay sums due, provide false information, or request services that are unsafe or illegal.
15.2 On termination, you must pay for all services performed up to the date of termination and any reasonable costs we incur as a result.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, are governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
17.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.
17.3 The agreement is between you and us. No other person has any rights to enforce its terms.
17.4 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your agreement with us.
